Most recent articles by Jacqueline Vance, RNC, CDONA/LTC
Time for the wide-angle lens
By
Jacqueline Vance, RNC, CDONA/LTC
Apr 20, 2021
It’s often easy to judge people. We see something from our point of view and pronounce our opinionated judgment. Sally is so self-centered. She comes in 10 to 15 minutes late every day, and we...
Be present to listen
By
Jacqueline Vance, RNC, CDONA/LTC
Apr 06, 2021
I think one of the greatest tools in our customer service toolbelt is just taking the time to be present and listen to our customers. Whether that customer is our coworker, our resident, patient, family...
It’s easier to stay warm
By
Jacqueline Vance, RNC, CDONA/LTC
Mar 23, 2021
I was reminded of something this week that got me thinking: It’s easier to stay warm than get warm. As we just finished wi
Excuse me, what did you say?
By
Jacqueline Vance, RNC, CDONA/LTC
Mar 09, 2021
Come on, we’ve all done it: misheard a song lyric but proudly sang it out at the top of our lungs. I still remember Mom at an “oldies” concert where they were playing “Mony Mony” by Tommy...
Just a virtual girl in a virtual world
By
Jacqueline Vance, RNC, CDONA/LTC
Feb 23, 2021
So, here I am, teaching and meeting virtually multiple times a day. I’m kind of feeling like a virtual girl in the virtual world. I mean, virtual teaching is great as you can reach multiple communities...
Social media: Good vs. Evil?
By
Jacqueline Vance, RNC, CDONA/LTC
Feb 09, 2021
With all the nastiness that has been in social media, wouldn’t it be cool to see that social media can also have a good side? Good news: We can.
Vaccine conspiracy theories abound
By
Jacqueline Vance, RNC, CDONA/LTC
Jan 26, 2021
OK, so I am majorly stepping up on my soapbox with this one. I refuse to let the anti-vaxxers win. Not when we have a chance to deny this deadly COVID-19 virus hosts. But, yeah, I am trying to understand...
No more stinking thinking
By
Jacqueline Vance, RNC, CDONA/LTC
Jan 12, 2021
So, I have been thinking. How do we tee up 2021 with a positive approach, when it hasn’t exactly started off with a bang? Well, maybe it started off with a bang but not a good one. To be honest, here...
The worst year ever?
By
Jacqueline Vance, RNC, CDONA/LTC
Dec 22, 2020
Was 2020 really “the worst year ever”? Let’s take a closer look. It might open your eyes.
Depressed, angry and … thankful
By
Jacqueline Vance, RNC, CDONA/LTC
Nov 24, 2020
Every Thanksgiving it has been my habit to meditate on what I am thankful for. I thought I would struggle this year.