Jacqueline Vance, RNC, CDONA/LTC McKnight's Long Term Care News
Jacqueline Vance, RNC, CDONA/LTC

Jacqueline Vance, RNC, CDONA/LTC

Most recent articles by Jacqueline Vance, RNC, CDONA/LTC

Is that normal?

So, Nurse Jackie has just become Grandma Jackie, one of the greatest roles and joys of my life! My baby girl had a baby girl. I am so in love with this little nugget I can’t find the words. (I know, hard to believe right?) But it’s been so long since I’ve been around an…

All by myself

When I am nervous about something, I hate being by myself. I want to know what to expect, what’s going to happen next, and most importantly, that there is somebody that’s got my back. I don’t think I am alone here, no pun intended. As a species, we like to be reassured. So why is…

Be present to listen

I think one of the greatest tools in our customer service toolbelt is just taking the time to be present and listen to our customers. Whether that customer is our coworker, our resident, patient, family member, whoever.  The problem is, we are too often multitasking to really be in the here-and-now to pay attention. Maybe…

Can you say that again?

I still remember Mom at an “oldies” concert where they were playing “Mony Mony” by Tommy James and the Shondells. Mom’s dancing around and swinging her arm overhead like she’s about to throw a lasso. Getting closer, I hear her singing, “Ride the pony, ride the pony.” I laughed myself silly as she sang the lyrics through the whole song, not just at the end.

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