Jacqueline Vance, RNC, CDONA/LTC Recently, I overheard a business office manager speaking on the phone to a managed care company, which after approving dozens of patients, kept denying payments — without giving a reason, of course. Then after multiple calls, letters, and so forth, the company attempted to renegotiate the final price. Wait, what?! I…
Eating out alone can be uncomfortable. Not for me, but apparently for people around me.
Last week, I once again joined my colleagues at the AHCA/NCAL Quality Award Examiners meeting. What a joy.
We’ve all heard it: “There is no ‘I’ in team.” But I challenge that.
Jacke Vance Have you ever watched the Masters golf tournament? You know, the guys playing golf in Georgia, trying to grab the green jacket? I think you all know I love a good analogy (not as much as a good cup of coffee, but it’s close). So, if you do watch golf, you’ll notice that…
I am sure you have all heard the saying, “It’s a marathon, not a sprint.” But in our profession, I think we find that sometimes it’s both. So, what in the heck do I mean?
A new twist on an old Christmas favorite, in honor of hard-working directors of nursing everywhere.
Working in long-term care is hard, very hard. You can “hide” from realities and then do something reactively, or you can … do the right things first.
Oh, annual survey,You stress me so,No matter how we prepare,I’ll dread you, though … Despite skills labs, process reviews,And competency checksFor some reason at survey timeI fret a big hex I’ve made my audit list,I’ve checked it twice,And, like Santa …Know which staff is naughty or nice! I keep Tums in my top drawer,Maalox in…
I have been very touched by the outpouring of kindness from readers, both whom I know and others I don’t, since my father’s passing a couple of weeks ago.
