Empathy

Book focuses on empathy

Book focuses on empathy

A new book focuses on what long-term care staff can learn from residents.

Nurse, will you hear me?

Nurse, will you hear me?

By

There was a recent New York Times op-ed piece titled "Doctor, Shut Up and Listen." Basically, it took you through a case about a woman who was having symptoms of a rapid heartbeat and feeling "stressed." However, every doctor she saw wrongly referred her for psychological counseling for an anxiety disorder.

We all need to breathe

We all need to breathe

By

Recently, I was at an event where the Pledge of Allegiance was said and started to really concentrate on the words. I asked myself: Are we really one nation, with liberty and justice for all? Why is it so important we ask ourselves this? Because our facilities really are the most diverse workplaces I know.

The psychology behind good customer service (and why it's more important than you think)

The psychology behind good customer service (and why it's more important than you think)

By

We may talk about the term "customer service" and ask our staff members to avoid public arguments in front of residents and family members. But nevertheless, volatile situations happen every day. It matters a lot, and here are the psychological implications why.

Frontline, Emeritus and the question of empathy

Frontline, Emeritus and the question of empathy

By

It's easier to have empathy for people if you know specific things about them. Long-term care providers know this, and it is behind many valuable programs to learn more about residents' lives. Journalists also know this to be true, as shown by the recent Frontline/ProPublica expose on assisted living.

Say the right thing

Say the right thing

By

When my mother was undergoing treatment for breast cancer around 15 years ago, a good friend of hers would call and start crying.

Eye contact or Angry Birds?

Eye contact or Angry Birds?

By

My wife's a Realtor. And no, I'm not wondering if you or anyone you know would like to buy or sell a home in Walla Walla, WA. That would be a crass and brazen misuse of this forum. Though if you happen to have a real estate need, I could definitely get a message to her. I hear she's quite good.

Hardwiring compassion and empathy

Hardwiring compassion and empathy

By

Despite all the technology, fancy buildings, dining and activity experiences, healthcare boils down to one thing: human relationships. Most skilled healthcare workers go into the profession with the best of intentions. Yet, in many organizations, the spark is gone even among some of our best.

Fixing the empathy gene, Part II

Fixing the empathy gene, Part II

By

If Bill Clinton added "M.D." after his name, slung a stethoscope around his neck and started visiting the residents in your nursing facility, there's a chance that your residents might start feeling better — however briefly — new research suggests.

Fixing the empathy gene

Fixing the empathy gene

By

If you are reading this, you likely work in long-term care and probably are skilled at empathizing with others. But you might have a coworker who doesn't seem to "get it" yet.