Using the likes of Facebook, Twitter, et. al. is about creating and controlling your own message. It’s about time more providers discovered this.
Rating methods worlds apart
Jun 08, 2018
Users who rate nursing homes on social media often use more service-oriented criteria than government officials do, say academic researchers who stacked facilities’ Yelp reviews against Nursing Home...
An Illinois rehabilitation and skilled nursing center has been fined $25,000 after a certified nurse aide admitted to posting a partially nude photo of a resident on social media.
Ask the legal expert about … employees’ social media choices
Jan 08, 2018
One of our employees has public photos on Facebook where he’s in drag, and a board member complained. How should we tackle employees doing potentially embarrassing things away from work, yet in a...
Embracing — and encouraging — online reviews
Nov 08, 2017
It’s time again to talk about an issue that’s been increasingly on healthcare providers’ minds in recent years — and will probably only continue to grow more urgent: patients’...
How do people really feel about the ACA?
Jul 06, 2017
When it comes to social media, I tend to think providers worry a little too much.
Provider pushes back, gets relief from social-media penalties
James M. Berklan
Jun 26, 2017
While long-term care officials agree that photos and videos of nursing home residents should not be taken or posted to social media without consent, some operators are pushing back.
Nurse Strom and the comment section conundrum
Dec 13, 2016
It’s very fitting, and not at all surprising to me, that a story on social media comments has stirred up some of most intense reader response I’ve seen on this site in a while.
Evaluating legal risks in photos of nursing home residents on social media
H. Carol Saul and Madison M. Pool
Aug 29, 2016
Taking, posting, and sharing unauthorized images of residents via social media (e.g., Facebook, LinkedIn, Snapchat, Instagram, etc.) can constitute abuse in violation of the Federal Conditions of Participation...
When social media is used to degrade residents
Jul 18, 2016
The rise of abuse via social media simply raises a point that should have been emphasized for decades: You should do all you can to discourage workers from capturing residents in unflattering ways