Marketplace Experts

The Experts

How providers can tackle rising acuity

How providers can tackle rising acuity

Many care workers are skeptical of new technologies, and often rightly so. Based on my experiences working with organizations implementing EHRs and other healthcare systems, I have observed that the lack of a good user interface design slows down the time to success.

A pest management resolution for 2015: Put down the spray can

A pest management resolution for 2015: Put down the spray can

Integrated Pest Management relies on chemical treatments only as a last result. If chemical treatments are needed, non-volatile and least toxic formulations are used only in precision targeted areas. This is ideal for healthcare facilities, which often have guests and patients with weakened immune systems.

Aquatics program are worth a deep dive

Aquatics program are worth a deep dive

We made the decision to invest in a robust aquatics program. Many of our facilities offer therapy pools with integrated underwater treadmills and resistance jets.

What's the healthiest faucet for hand washing?

What's the healthiest faucet for hand washing?

Since "touchless" faucets became widely available in the late 1980s, they were believed to be an effective tool for combating the spread of infections. But a 2011 study published by Johns Hopkins University has raised questions.

A horizontal approach to infection preparedness

A horizontal approach to infection preparedness

Today's growing concerns surrounding infectious risks such as Ebola, EVD-68, and flu are excellent examples of why proactive horizontal approaches to infection prevention and implementing proven prevention practices on a daily basis are so important, because the reality is that long-term care facilities and the populations they serve are at inherently increased risk of infection.

The power of 'in the moment' feedback

The power of 'in the moment' feedback

As we look to the third driver, the "in the moment" patient feedback, I want to start by looking at the patient experience and understanding that it is an interaction between an organization and a patient, and is defined by the perceptions of each patient. It encompasses both our performance as trusted healthcare providers and the perceptions, feelings, emotions and senses of our patients.

First impressions count: Setting the table for success

First impressions count: Setting the table for success

In any foodservice operation, washing dishes is a necessary routine which does not get a lot of attention. Yet guests — in long-term care communities as in restaurants— consistently rate cleanliness of tableware as highly as they rank food quality and taste.

Engaging families in resident care

Engaging families in resident care

One of the greatest challenges facing family members of long-term care residents is staying informed about the care their loved ones are receiving. Caregivers are committed to enhancing care, yet with a lack of communication, family members may jump to an erroneous, negative conclusion and relationships between them and LTC providers become strained.

Turning discharged patients into a referral source

Turning discharged patients into a referral source

Hospitals have a large financial incentive to ensure care plans are followed, as readmission penalties can cost millions of dollars. These large institutions often deploy multiple teams just to make outbound calls to discharged patients to ensure that their care plans are understood.

Addressing the problem of nighttime falls

Addressing the problem of nighttime falls

Most falls occur when residents are in their own rooms unattended, performing tasks such as getting in and out of bed.

The secret behind the transformation at Herrick House

The secret behind the transformation at Herrick House

Herrick House team would spend many hours knocking on residents' doors, and on the telephone with residents, families and staff. She found a way to save time and increase communication.

Fall is the perfect time to focus on fall prevention

Fall is the perfect time to focus on fall prevention

As we approach the winter season, seniors will undoubtedly spend more time indoors, and it is important that they and their homes are prepared.

Understanding the most common complication for people living with an ostomy

Understanding the most common complication for people living with an ostomy

Many stoma skin barriers require the patient to measure the stoma and cut the barrier material to the appropriate size. If the barrier is the wrong size, it can cause gaps in protection that lead to peristomal skin complication.

Tackling guilt among family members

Tackling guilt among family members

Activities and wellness programs can be used as tools to reduce guilty feelings and their effects on family satisfaction. Allowing residents to be decision makers can be one way to improve the long-term care experience.

Radically reducing the cost of healthcare TVs

Radically reducing the cost of healthcare TVs

Innovative healthcare providers are eliminating hidden costs and potentially saving millions by adding affordable, healthcare compliant, patient room entertainment systems

Who is YOUR Chief Experience Officer?

Who is YOUR Chief Experience Officer?

The marketplace has never rewarded companies who fall back on the tried and true, and don't push the envelope - and it won't be any different in the case of senior care and healthcare.

How to take credit for the good things you do

How to take credit for the good things you do

If families, current residents and clients are your No. 1 source of referrals, shouldn't positive communications with them be a high priority?

Eight ways to reduce expenses and streamline housekeeping and laundry departments

Eight ways to reduce expenses and streamline housekeeping and laundry departments

Long-term care providers know that finding the balance between a clean community and a shrinking budget is tough.

Years after scare, risk of superbug infections remains high

Years after scare, risk of superbug infections remains high

While the Centers for Disease Control and Prevention (CDC) recently celebrated a decline in methicillin-resistant Staphylococcus aureus (MRSA) infections[i], incidences of several other types of multidrug-resistant organisms (MDROs) known as 'superbugs' continue to rise.

Virtual Tours: Worth 1,000 pictures (and a lot of revenue)

Virtual Tours: Worth 1,000 pictures (and a lot of revenue)

The Virtual Tour technology in place is now beyond the imagination of just a few years ago. Imagine you are a son, daughter, grandchild, caregiver or other loved one searching for an LTC, ALF, SNF, or other facility but you live 1,000 miles away

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