It's time again to talk about an issue that's been increasingly on healthcare providers' minds in recent years — and will probably only continue to grow more urgent: patients' online reviews.
Nursing homes' biggest national ally and advocate is making the rounds on Capitol Hill this week in an effort to convince Congress to let die a lengthy experiment to withhold therapy claims while it roots out fraud.
A new website and smartphone app allows people with disabilities to find and review any public space or business location for accessibility.
Reputation.com and Caring.com have reached an agreement to share information. Reputation.com will now pull Caring.com's reviews into its Reputation for Business product, a cloud-based platform that allows owners and operators to see feedback from consumers.
Last spring, I wrote about why senior care reviews are here to stay. I outlined how they are important for senior care providers and made some suggestions on ways you could join the conversation. Since then, more senior care review sites have been launched and families have posted tens of thousands of new reviews.
The Internet has given consumers a voice. Sharing with one another online, they visit and revisit online sources when making decisions. The places where their searches intersect with information they want are known as the Zero Moment of Truth (ZMOT). Online reviews are one such place.