November 01, 2014 - McKnight's Long Term Care News

Print Issue: November 01, 2014

Gary Tetz

Thanks, Mata Hari

You Mystery Shoppers have spoken: Assisted living communities do a bad job making a good first impression. If true, it’s definitely a problem, and I’d thank you for sharing if I knew your real names.

RACs snatch back $1.8M

Recovery Audit Contractors collected $1.8 million in Medicare overpayments made to skilled nursing facilities in fiscal year 2013, according to a Congressional report released in late September.

John O'Connor

Open beds no mystery

For more than a decade, students learning about senior housing administration at George Mason University have been “mystery shopping” operators via phone calls. The latest results are just in. And believe me, they are nothing to call home about.

How to do it … Professional development

Dementia care is an ever-changing discipline that requires a long-term commitment to training and staff development. Approached sensibly, a strong program will pay dividends far down the road. Experts give tips here on how to best prepare staff to care for residents with Alzheimer’s disease or other dementias.

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