It is commonly accepted that over 70% of all medical decisions are based on laboratory results and now more than ever those results are used to make rehospitalization decisions. To provide a closer look at some of the challenges faced by long term care service providers, let's explore the role of a key partner in patient care—the phlebotomist.
I knew I was a hopelessly timid Canadian when the armed phlebotomist approached with his hands trembling and needle drawn — and I didn't think to protest. No hand raised in the international symbol of "Stop!" No screaming dash from the room. I just gritted my teeth and stoically accepted my fate.