Many long-term care operators attempt to measure satisfaction levels of their residents, residents’ families and their own employers. However, not many know how to make the best use of the information to improve operations. A free McKnight’s webcast starting at 2 p.m. Eastern Time on May 23 will teach attendees to how to best assess and get the most out of satisfaction data for performance improvement, and more.
The featured presenter will be Andrew Kramer, MD, CEO of Providigm. McKnight’s Editor James M. Berklan will moderate. For more information about the webcast, click here.