There’s a lot we can learn from the German long-term care system.
It’s rare for long-term care leaders to spend a night in their own facilities, despite the wealth of information they could glean about their enterprises from doing so. There is an answer for this.
Nursing homes, which could generally do with an increased focus on “home” over “nursing,” have many reasons and opportunities to add some hygge.
Trauma-informed care is becoming a mandate later this month, and while I think it’s a good thing to pay more attention to the emotional experience of residents, I’m worried about how asking them about their traumas will be implemented in the field. As of Nov. 28, there will be trauma focused F-tags that surveyors will…
Early November is a good time to increase the focus and training on customer service so that the facility is performing at its best when those infrequent but important guests arrive.