Playing it safe: The need for a comprehensive safety program
By
Betty Norman
Dec 27, 2017
Does your organizational safety program and committee focus solely on employee injuries and Workers’ Compensation issues? If so, you are not alone.
3 simple steps to safe motorized wheelchair and scooter use
By
Betty Norman
Nov 29, 2017
Most organizations recognize that access to motorized devices will improve the mobility of many of their residents, prolong their independence in some cases, and in general, improve their access to services...
Communicating with families while respecting resident privacy
By
Betty Norman
Oct 18, 2017
If staff members are not aware of the proper guidelines on what information can and cannot be shared, there could easily be a breach of that resident’s privacy.
How to evaluate Legionella risk in LTC
By
Betty Norman
Sep 13, 2017
Approximately 6,000 cases of Legionnaires’ disease were reported in the United States in 2015. The Centers for Disease Control and Prevention found that 76% of these cases could be traced back to...
Monitoring quality of care for contracted services
By
Betty Norman
Jul 26, 2017
Regulatory and accrediting agencies such as Centers for Medicare & Medicaid Services and The Joint Commission expect healthcare organizations to monitor the activities of their external contractors to...
Control your claims: Pressure ulcer/wound care management
By
Betty Norman
Apr 12, 2017
Our loss trending experience has shown us that the same issues that result in F-tags during a survey can also result in a patient event or claim.
Patient falls – What is your incident reporting process?
By
Betty Norman
Mar 31, 2017
Patient falls are the most frequently reported incident in most senior living and community based care settings, according to the Centers for Disease Control and Prevention.
Lower the risk and deter elopement
By
Betty Norman
Feb 10, 2017
The single most cited F-tag in a Centers for Medicare & Medicaid Services survey is F-323 in regards to resident safety and supervision.
How family expectations change a healthcare organization
By
Betty Norman
Nov 16, 2016
It has long been speculated that a patient’s (or their family’s) disappointment with the care they receive in the healthcare system is a key driver for complaints and sometimes even litigation.
Understanding AEDs in the workplace
By
Betty Norman
Aug 17, 2016
Waiting for the arrival of emergency medical system personnel can result in a lower survival rate.