Staff

Ask the nursing expert ... about improving customer service

Ask the nursing expert ... about improving customer service

By

I'm a new unit manager and I see a lack of good customer service. What can I do?

Nursing home residents appreciate caring staff, but workers could do a better job honoring resident wishes, survey finds

By

Caring staff members who form close relationships with residents are a strength of long-term care facilities, but workers could more consistently honor residents' choices and privacy, according to recently released focus group data.

Gen X members seek more degrees, other credentials

Gen X members seek more degrees, other credentials

By

There's good news for long-term care facilities trying to hire staff with more education: More than 1 in 10 members of Generation X are taking classes to continue their formal education, according to a new study.

The invisible battle

The invisible battle

By

Providers must keep caregiving environments impeccably clean — removing bugs and germs (both seen and unseen) and other threatening elements

Crest offers custom-designed roomstat systems

Crest offers custom-designed roomstat systems

Crest announced that Roomstat Systems are available for long-term care customers. The product can be used for multiple purposes, including room status, staff locator, silent paging or as an emergency call system. Multiple configurations available for these electrically-operated signaling stations, according to the firm.

Having 'the talk' with residents

Having 'the talk' with residents

By

For all the innuendos and images surrounding sex in our society, it's a topic that many long-term caregivers are reluctant to bring up with residents and their family members.

After natural disasters: coping with resident and staff emotions

After natural disasters: coping with resident and staff emotions

By

The Northeast just experienced an earthquake and a hurricane all in one week. The storm may have subsided, but it's likely residents and staff will still be facing a whirlwind of emotions. And it's likely that, sooner or later, you will have to deal with a natural disaster or other calamity. Here are some tips on how to handle such situations.

Mind your p's and q's

Mind your p's and q's

Practicing good manners makes residents feel more comfortable and helps to motivate staff.

California nursing home group responds to allegations of improper use of funds

A recent article from the group California Watch is "deceptive and a disservice to providers, employees and 300,000 Californians who receive quality, compassionate care at skilled nursing facilities each year," Jim Gomez, president and CEO of the California Association of Health Facilities, said in a written statement.

Nursing homes in California under fire for cutting staff while receiving money for staffing

The purpose of a 2004 California law was to provide nursing homes with additional funding to hire staff and increase wages. Instead, a number of nursing home providers took advantage of it to increase profits and pad their bottom line, according to a recent watchdog group report.

Don't miss any McKnight's news

Featured Articles