Satisfaction

Change, change, change: How DOES a new LTC professional stay afloat?

Change, change, change: How DOES a new LTC professional stay afloat?

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Over the years, long-term care has seen many changes. The environment is entrenched with the need to understand the history and the reasons for all of the change! How does a new LTC professional keep their head above water while desperately attempting to maneuver the waves and rip tides?

Study shows long nursing shifts lead to dropouts, unhappy patients

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Nurses who work long shifts are more likely to leave the profession, and also have dissatisfied patients, a new study finds.

You 'Like' me!

You 'Like' me!

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It's not necessarily a bad thing, or a good one either — kind of like Rice-A-Roni or the music of Yanni. But instant customer feedback, and the expectation of immediate response and action is where the Facebook culture is driving us, and long-term care is no exception.

A survey you don't have to worry about

A survey you don't have to worry about

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The quality of nursing home care is improving — and residents and their families are noticing. That's the message two industry researchers want administrators and caregivers to take away from new survey findings.

Most residents, families and workers would recommend their nursing home, survey finds

When it comes to their nursing home, a large majority of consumers and workers would be willing to recommend their facility to others, according to the results of a new survey.

Regulators consider adding satisfaction surveys to nursing home rating system

Regulators consider adding satisfaction surveys to nursing home rating system

Federal regulators are meeting with nursing home operators and other key stakeholders today to discuss ways in which resident and family satisfaction surveys might be factored into the new facility Five-Star Quality Rating System.