"The pen is mightier than the sword" is an age-old adage that implies that the power of communication — in this case, written communication — is more powerful than a physical weapon. Do you adopt this philosophy with your medical records and rehab documentation? You should.
We humans tend to be creatures of habit. Most of us like to develop daily routines and stick with them. This approach has its benefits. It saves a lot of time that would otherwise be wasted sorting out mundane matters.
I have to wonder why, when some people get in a "power" position, they kind of turn into real ... dictators. We've all seen it, everyone from the nursing assistant who gets promoted to mentor "newbies," to CEOs of large associations or corporations, to some in political positions. Maybe they feel serving their own needs outweighs others.