Glenwood Gardens

Managing the media

Managing the media

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The death of a California woman not given CPR at her independent living community was a teachable moment. I know you are reviewing the operational end and facility policy. But you also must evaluate your crisis communications plan.

Return the reporter's phone call, or pay the price

Return the reporter's phone call, or pay the price

News alert to all decision makers in the long term care industry: Prepare to communicate during a crisis BEFORE a crisis communicates for you.

What would Jack Bauer do?

What would Jack Bauer do?

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In the now-infamous case of an independent living facility's policy on CPR, the simple perception is that a woman was dying and needed CPR. Sound and prudent judgment would have been to perform it, or move out of the way and get someone else to do it.