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Laundry and housekeeping staff are key to survey success; they buff a provider’s record or can be the source of embarrassing, costly survey findings

Laundry and housekeeping staff should not worry about surveyor visits if they have prepared properly and operate consistently with high standards

Resident satisfaction surveys are becoming widespread as consumer, regulatory pressures bear down on the industry.

Resident surveys are being used more often to determine what customers like—and dislike—about the quality of life they enjoy in long-term care communities

Faster-paced regulatory climate requires facilities to adopt ‘culture change’ in order to meet new corporate compliance initiatives coming in the next few years

Surveys that gauge resident and consumer satisfaction are becoming the norm in long-term care. Generating a strong response rate is increasingly critical

As infection control and prevention continues to be the most frequently cited F-tag in surveys, experts share their tips for managing healthcare-acquired infections.

Incremental raises earned by many long-term care workers are being eroded by increases in their own healthcare costs and shrinking bonuses, according to the nation’s largest annual survey of nursing...

It’s been a tough several months and, understandably, some providers have not been thriving. But credit is still available—even to those who have stumbled

Infections may be causing up to 300,000 resident deaths in facilities each year. A new federal program hopes to improve assessments and caregiving practices.