Cheers to Altercare in Adena, OH, for showing us all how it should be done when it comes to residents needing a boost.
Keep the conference fires burning
By
Elizabeth Newman
Sep 21, 2018
Long-term care isn’t easy. It’s not only the battles over funding and regulations. The work is physically and emotionally demanding.
Luxury standards that pay off
By
Elizabeth Newman
Aug 24, 2018
When service fails, the resident or customer often has their vision of a place permanently altered.
When health goes south — and fast
By
Elizabeth Newman
Jun 21, 2018
Today, life is great. But in February, my pregnancy showed how quickly medical situations can take a nosedive and how medical students can be an asset to patients, and potentially your facility.
A Baptist Home blast from the past
By
Elizabeth Newman
Aug 30, 2017
Coming from a long line of folks who hate to throw anything away, culling more than 250 books this summer from our house has been physically painful. But the cleaning also has resulted in some unexpected...
Good medicine at Good Samaritan
By
Elizabeth Newman
Jul 19, 2017
I often hear a reluctance among executives to acknowledge how tough the lives of some of their employees are. In Mark McElwee’s case, however, he’s not only acknowledging, he’s doing...
How do people really feel about the ACA?
By
Elizabeth Newman
Jul 06, 2017
When it comes to social media, I tend to think providers worry a little too much.
Staying true to a mission while expanding
By
Elizabeth Newman
Jun 02, 2017
It’s hard to intrigue me much when it comes to renovations or new buildings. But in the case of Masonic Homes of Kentucky, one element in particular caught my eye: Its history as a refuge for widows...
Seeking feedback in pursuit of gritty greatness
By
Elizabeth Newman
Feb 17, 2017
How often do you, as an administrator, CEO or manager, ask for feedback of colleagues? What I’m talking about is a casual conversation related to improving quality and strengthening company culture,...
A sensible approach to clearing the Medicare appeals backlog
By
Elizabeth Newman
Jan 20, 2017
While hospitals and long-term care providers often disagree, providers are united on the thorny topic of backlogs for Medicare appeals.