While at a post office recently, I watched a woman cut in line to demand the clerk fix the automated posting machine. A fight broke out between her and the man at the front of the line: Voices were raised,...
The power of thank you
Apr 02, 2013
Have you thanked anyone at work today? If you have, you’ve done something very powerful.
Inappropriate touching led to reasonable Immediate Jeopardy citation, court finds
Mar 11, 2013
A federal appeals court recently upheld Immediate Jeopardy penalties against a North Carolina skilled nursing facility that it agreed did not respond adequately to a resident’s inappropriate touching...