The complexities of the pandemic highlighted a need for creativity and innovation in skilled nursing human resources departments. At Loretto, a vast provider of senior care services in central New York, they’ve tapped into that vein by adding to traditional HR department roles.

By creating a Learning, Development and Employee Experience office within the HR department, Loretto has been able to better keep its finger on the pulse of its 2,500-strong workforce. Loretto Chief People officer Nancy Williams, EdD, MSN, RN, explains the unique abilities of an evolved HR department. Employee coaches, a Leadership Academy, Supervisory Bootcamp and other investments in employees’ success are just the start, she says. 

The veteran leader tells McKnight’s Long-Term Care News Executive Editor James M. Berklan in this McKnight’s Newsmakers podcast all about the refinements and enhancements that have created a “partnership where everyone’s voice matters.”