One of the largest telehealth platforms in the US is adding automated clinical documentation during virtual exams.
Teladoc Health, which works with 50 Medicare Advantage plans and serves 9 million older adults, announced in July that it planned to add Microsoft Azure OpenAI Service, Azure Cognitive Services and the Nuance Dragon Ambient experiencee.
“Administrative burden and staff shortages are major reasons why clinicians are leaving the profession,” said Vidya Raman-Tangella, MD, chief medical officer at Teladoc Health. “We are focused on using AI to reassert and build the doctor-patient relationship at a time when technology frequently does the opposite.”
In particular, Nuance’s DAX “ambient documentation” will log notes and collect data on visits so a clinician can spend more time with a patient during an appointment.
“We are pleased to continue our collaboration with Teladoc Health, leveraging innovative technologies to help make it easier for clinicians to deliver care virtually and enhance the patient experience,” Tom McGuinness, corporate vice president of global health and life sciences at Microsoft, said in a statement. “Teladoc Health’s integration of Azure OpenAI Service and Nuance DAX gives clinicians the tools they need to deliver quality, coordinated care, easing administrative burdens and allowing them to spend more focused time with their patients.”
From the September 2023 Issue of McKnight's Long-Term Care News
