Since winning bronze from the McKnight’s Tech Awards in 2014 for its use of an in-room communication system, Southminster in Charlotte, NC, has embraced increased uses of technology.

Three and a half years later the communication system known as CATIE from Status Solutions is being used by all independent living residents, says executive assistant Donna Peters. The devices have moved with those residents as they transition in the continuing care retirement community.

“We really use it to the extent of what we hope we would,” she says. “We can communicate about things like, ‘there is going to be snow tonight,’ or changes in meal or programming.”

Peters notes CATIE is preferable to an automated call system.

“People can’t hear very well,” she says. “Being able to communicate this way can increase membership and engagement. Everything is right there for our residents.”

In addition to CATIE and upgrading the community’s WiFi system, Southminster has implemented MatrixCare’s electronic health records system. It has integrated that with other systems. Other new technology since 2013 has included a new audio and video system through Creston, along with upgrades to the security system, Peters adds.