“I tell every new associate, whether they’re changing linens, washing dishes, providing nursing care or working in one of our leadership positions: You are an advocate and a professional. Represent yourself, our community and senior living with pride.”

— Scott Steinmetz, Executive Director, The Fountains at Canterbury, Oklahoma City, OK

“Communicate the good and the bad because we want each experience to be beneficial for you and our residents. As a community, we can’t learn and grow without your feedback.”

— Laura Glass, ADC/EDU, Director of Community Life, Quincy Village, Waynesboro, PA 

“Be open and honest with regards to the needs, wants and concerns that might come with new position responsibilities. Communication is the key to a positive onboard and orientation, and a happy and successful career in long-term care.”

— Nicole C. Heimsoth, Area Recruitment Manager, Kirkland Village, Presbyterian Senior Living, Bethlehem, PA

“Remember to come from abundance, see the positive in every situation and get to know each resident. Your role is more than a job — it is a rewarding opportunity to make a difference.”

— Tammy Olson, Executive Director, The Village at Legacy Pointe, Waukee, IA 

“Take advantage of the many benefits and opportunities we offer. Many employees have advanced in the company through the use of our tuition reimbursement program and educational offerings through ACTS Corporate University. “

— Claire Halton,  Vice President of Human Resources, ACTS, West Point, PA 

“Ask questions to those that will provide the correct answers, for example: Wage or rule questions should be asked of a supervisor or human resources.”

— Melissa Townsend-Fisher, Human Resources Manager, St. Andrew’s Village, Indiana, PA 

“When you work at The Watermark, no two days are alike. You might be asked to join residents on an excursion here in Center City, step in to help with a resident-run theater production, or teach a class based on your interests.”

— Jennifer Tapner, Executive Director, The Watermark at Logan Square, Philadelphia

“If you find a spare moment, ask for an additional assignment and do what it takes to learn and grow. You can go as far as you want in this community if you seize these opportunities.”

— Connie Haworth, Executive Director, The Watermark at East Hill, Southbury, CT

From the March 01, 2016 Issue of McKnight's Long-Term Care News