Every senior living organization seems to have at least one — a challenging person whose behavior negatively affects other co-workers. Difficult employees crush productivity, destroy morale — and can push your best employees out the door. In response, PBP Executive Reports recently released “Stopping Difficult People from Sucking the Life Out of Your Organization.” The book shows managers how to turn such employees around in a few steps. The book addresses ways to confront and change bad behavior, how to counsel without fear — and guidance on when to discipline or reward.
