Cape Cod Healthcare has selected a communications and contact center solutions from Avaya Holdings Corp.
Cape Cod has a skilled nursing and rehabilitation facility, in addition to hospitals, assisted living and other hospice services. It employs 5,300.
The company is using Avaya and Integration Partners, which introduced their Loyalty2gether initiative to provide organizations. The goal is to have customers with older communications platforms incentives to upgrade to up-to-date Avaya IX Contact Center and Workplace solutions.
Avaya offers HIPAA-compliant options for healthcare customers, which are supported by an independent third-party audit, the company said.
“Our focus is on achieving and maintaining the highest standards in healthcare delivery and service quality, and we chose Avaya over competing solutions, greatly improving our patient experience, along with benefitting from best-in-class analytics and reporting to increase efficiency,” said Paul Wills, telecommunications manager for Cape Cod Healthcare. “Avaya has been a great partner to lead us through our modernization journey and continues to help us transform and adapt to provide outstanding customer service for the future.”