If your first role model is a parent, then Mike Rich, 49, learned early what it takes to be a long-term care administrator. His mother, Donna, "was the type of administrator who went to work early," he says. "Back then, administrators did a lot of the hands-on work. They did rounds, they made beds. "She would come home and feed the six of us and then go back to do dishes. In the '70s, she was a regional director of operations in a time that most of those executives were men," he says.