Breaking silos: Effective wound healing means treatment across the continuum

Arti Masturzo
Arti Masturzo

Around 6.5 million patients in the U.S. suffer from chronic wounds, such as pressure injuries or ulcers. Treatment costs $25 billion each year, representing a sizable and growing problem. Despite the wide impact of chronic wounds, it's rare to see specialized, effective wound care delivered across the care continuum. 

A chronic non-healing wound is a surrogate marker for illness. These patients require holistic management of their co-morbidities and continuity across care settings.

Despite this, a great deal of emphasis has been placed on treating wounds as singular events, managed topically with expensive dressings and support surfaces. This is only a small part of wound healing. 

As a physician focused solely on wound care, I have learned that we must shift the focus from simply treating the wound to treating the wounded patient. The impact in the post-acute care setting in particular is worthy of evaluation and discussion, as up to 29% of patients in long-term care facilities will experience a pressure ulcer, posing serious legal, financial, and staffing implications.

For those providers working outside long-term care, there is little understanding of challenges facing LTC providers. Acute providers do not often ask, for example, how are my LTC partners reimbursed? How are they staffed? What are the requirements and regulatory pressures they face? Asking these questions would facilitate a more productive dialogue with a focus on collaborative prevention, rather than waiting until a chronic wound occurs in the LTC setting.

Creating an integrated wound care community

To address the needs of the present and growing population of patients with chronic wounds, Healogics developed an integrated wound care community model, to coordinate the wound healing process across all care settings. The program utilizes Healogics Specialty Physicians, a subspecialty group of physicians and providers with extensive training solely focused on wound care. 

HSPs provide expert inpatient consultation and ensure safe transition of patients out of the hospital into the appropriate care setting. Because HSPs see the patient regardless of post-discharge venue, patients receive the same quality of care whether they are going home, to a skilled-nursing, assisted living, or LTC setting. Because chronic wounds are surrogate markers for illness, we have realized it's essential to have an integrated, multi-setting, and multi-disciplinary process to treat the patient and their co-morbidities.

Data collected at a pilot IWCC site in the Midwestern U.S. from 2014 to 2016 revealed very positive trends for chronic wound patients. In the acute care setting, the average length of stay decreased from 9.41 days to 5.64 days, and total cost of care per patient was reduced from $10,670 to $7,248. 

We're excited by these promising results, which were revealed at the American College of Wound Healing and Tissue Repair Conference last December. We look forward to refining and expanding the model by helping our partners in acute and LTC settings standardize their practices, use evidence-based clinical guidelines, mobilize technologies and processes, and pay critical attention to patient safety and value-based outcomes.

When it comes to wound healing, no venue of care should operate alone—an integrated solution that creates continuity for the patient is critical. There are four things LTC facilities can do to break down the silos:

  1. Make sure basic competencies are there for all employees caring for wounds. This allows for timely capture and documentation of present-on-admission wounds, which when missed can have profound legal, regulatory, cost, and clinical outcomes. Wound-specific training and education for all team members is critical. This is why we established a comprehensive education offering through Healogics University—in addition to four six-week on-site courses and hundreds of educational resources available on-line. We expanded the program to offer more than 15 SNF- and LTC-specific online learning modules. The online Healogics University program also provides CEU/CNEs through fully accredited national boards.

  1. Standardize processes and products to minimize the costs that can accompany variation. What is the facility's process for documenting wounds and tracking the healing progress? What products are used for each phase of healing and who decides? We have repeatedly seen how centers that follow the Healogics clinical guidelines for wound healing show significantly improved outcomes. Having clearly defined protocols and training on practice guidelines means that every staff member can provide the right care at the right time, even at 2:00 a.m. during a Saturday evening shift!

  1. Communicate and collaborate with wound care experts and other care settings. For the LTC patient, when a wound develops, engaging wound care specialists from the beginning helps accelerate healing. Furthermore, engagement with other specialists to treat the underlying cause or contributions to the wound helps heal and prevent future events. It's critical to build relationships and processes to provide optimal continuity of care. Chronic wounds are difficult to heal and require a multi-disciplinary approach.

  1. Follow and measure outcomes. Facilities need to back up their statements with data. CMS, payers, and acute care hospitals in value-based contracts are placing increasing emphasis on reporting quality benchmarked data, and this is likely to increase over time. LTC facilities should be prepared to report data that is consistent, objective, benchmarked, and transparent to the healthcare community. In addition to diligently monitoring facility-acquired wounds and developing actions plans, administrators should also be able to look at healing and volume reduction reports.

The future of wound care

As our healthcare industry continues to move towards value-based reimbursement models, we must all work together to find solutions that improve patient outcomes and lower overall cost of care. Successful treatment of patients with chronic wounds requires a true partnership between wound specialists and all acute, post-acute, and LTC teams. 

The challenge for the wound care industry is to facilitate understanding, and to find better delivery models across all settings. Healogics commits to advancing wound healing by creating and sharing our wound care expertise everywhere we can, for every patient who would benefit, by the best means available. Getting providers to share responsibility for education, accountability, and reporting is a long-term solution to attacking the problem together.

Arti Masturzo, MD, UHM/ABPM, is the Executive Vice President for Clinical Innovation at Healogics Inc.


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