Kathleen Major

Guidance on conversations could help nurses, residents

Guidance on conversations could help nurses, residents

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Nursing leaders should curb 'lateral hostility' by addressing incidents as soon as they occur, advises a recent article in American Journal of Nursing. In a series coordinated by the American Organization of Nurse Executives, nurses are given guidance on leadership. In "Crucial Conversations in the Workplace," Katherine Major, MSN, RN, writes about a framework for conflict resolution.