Andrew Kramer Ph.D.

Making resident, family satisfaction data best work for you; free May 23 webcast

Making resident, family satisfaction data best work for you; free May 23 webcast

Many long-term care operators attempt to measure satisfaction levels of their residents, residents' families and their own employers. However, not many know how to make the best use of the information to improve operations. A free McKnight's webcast starting at 2 p.m. Eastern Time on May 23 will teach attendees to how to best assess and get the most out of satisfaction data for performance improvement, and more.