Providers to have access to Five-Star Quality Rating System helpline again

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Providers can register concerns with and ask questions of regulators from Monday through next Friday on a nursing-home ratings hotline that is open only for five days every three months. Provider previews for a new batch of “Five-Star” system ratings were to be posted no later than today. The updated ratings will go live on the Nursing Home Compare website Thursday.

Five-Star Quality Rating System previews can be accessed through QIES—the umbrella site that supports MDS information, including facility submission of MDS data. The Centers for Medicare & Medicaid Services sends preview information via facilities' mailboxes operated by QIES. For all the latest government information on the Five-Star system, visit this CMS web page.