As consumers increasingly turn to online reviews before making a purchase, more and more businesses are building up their online presence to influence decision-making and bolster marketing efforts. But...
Which matters most: Social media or Five-Star?
May 27, 2022
Recently my colleague Ken Kelley, MS, OTR/L, RAC-CT, a clinical consultant/reimbursement specialist, posited something about Five-Star ratings that I hadn’t considered. He suggested that, in general,...
All by myself
Jacqueline Vance, RNC, CDONA/LTC
Jun 29, 2021
When I am nervous about something, I hate being by myself. I want to know what to expect, what’s going to happen next, and most importantly, that there is somebody that’s got my back. I don’t think...
Embracing — and encouraging — online reviews
Nov 08, 2017
It’s time again to talk about an issue that’s been increasingly on healthcare providers’ minds in recent years — and will probably only continue to grow more urgent: patients’...
AHCA pitches ‘permanent’ therapy payment system
Mar 06, 2015
Nursing homes’ biggest national ally and advocate is making the rounds on Capitol Hill this week in an effort to convince Congress to let die a lengthy experiment to withhold therapy claims while...
AbleRoad offers reviews of accessibility
Jan 22, 2014
A new website and smartphone app allows people with disabilities to find and review any public space or business location for accessibility.
Caring.com and Reputation.com partner
Dec 10, 2013
Reputation.com and Caring.com have reached an agreement to share information. Reputation.com will now pull Caring.com’s reviews into its Reputation for Business product, a cloud-based platform that...
Senior care reviews: The impact on the family decision
Nov 15, 2013
Last spring, I wrote about why senior care reviews are here to stay. I outlined how they are important for senior care providers and made some suggestions on ways you could join the conversation. Since...
Why online reviews are here to stay
May 10, 2013
The Internet has given consumers a voice. Sharing with one another online, they visit and revisit online sources when making decisions. The places where their searches intersect with information they want...