Often managerial decisions are top-down. While that process has its place, an evaluative instrument using specific assessment criteria of an individual, manager or employee, will help pinpoint a communication strength or weakness in an individual.
One piece of advice I’ve heard over the years is to touch each piece of paper only once. In other words, as an item comes across your desk, pick it up only once before you do something with it. Great advice, but for me, completely unrealistic.