You never know when freak storms or unexpected fires might strike. But you can be sure that if and when one does, angry people will line up to demand that you be held more accountable.
Here we go again: All nursing homes are bad
By
John O'Connor
Sep 17, 2017
There is no way to sugarcoat what happened last week in Hollywood Hills, FL. Eight skilled care residents died in the wake of Hurricane Irma. Our condolences go out to the victims and their families. But...
Provider gives perfect response to Hurricane Harvey evacuation critics … and then gets taken to...
By
James M. Berklan
Sep 14, 2017
Late last week, I latched onto what I thought — and still think — is a great example of how a provider should respond to a bad public relations incident. We’re talking standing up to critics...
The fifth vital sign
By
James M. Berklan
Jun 26, 2017
It turns out Linda Shell’s hero had modern medicine right all along, even if her last utterance was well over 100 years ago.
Does your back have room for another target?
By
John O'Connor
Mar 20, 2017
As Momma used to say, not everyone who wears respectable clothes is respectable.
This long-term care legal trend is liable to upset you
By
James M. Berklan
Dec 08, 2016
Liability costs are expected to rise 6% in 2017 for skilled nursing operators, according to a new report. But there’s a more disturbing stat than that to be reckoned with.
Where’s your next lawsuit coming from?
By
John O'Connor
May 22, 2015
If a recent survey of about 800 corporate attorneys is to be believed, there’s no shortage of things to lose sleep over.
Helping lawyers sue facilities? He’s shocked, shocked you’d say that
By
John O'Connor
Feb 27, 2015
Whatever you do, don’t call Brian Lee a shill for trial lawyers. The former head of Florida’s long-term-care ombudsman program is simply trying to improve nursing homes. That’s his story...
Falls can cost more than an arm and a leg
By
John O'Connor
Oct 31, 2014
Long-term care operators have many good reasons to keep resident falls to an absolute minimum. Yet it’s amazing how blasé we’ve become about the damage that falls inflict.
When keeping thousands costs millions
By
John O'Connor
Apr 22, 2013
As any retailer will tell you, advising customers to shop elsewhere is never easy. Yet that is exactly what too many senior living operators should be doing – but won’t.