Jean Wendland Porter

So many times, we get questions about how to “skill” a resident. Is she skilled if she’s getting IVs? Is he skilled because he’s getting wound care? What about the resident whose trach is capped? Is she skilled? When the rehab patient reaches the almighty “plateau”, and isn’t getting better, is he still skilled?

Patients and families, whether new to long-term care or veterans, get a first impression by our manner, our speech, and our clothes. Make the first impression the best one.