Employee Relations

Most leaders I know had a pretty great parent or two who raised them. Those parents worked hard in at least one job if not more while their children were growing up.  Those parents also set the stage...

As I reviewed the many recent long-term care happenings and articles to select a topic for this week’s blog, my mind kept returning to the fascinating column by researchers Lindsey Creapeau and Jennifer...

My seven-year-old son recently saw a pick-up truck sitting on the side of the road and asked what happened. From my view, it had clearly blown a tire, so I said, “His tire blew up while he was driving.” ...

They’re everywhere — in your billing department, food services, human resources or janitorial — and they’re secretly sabotaging your nursing home, one day at a time. We all know some.

We may talk about the term “customer service” and ask our staff members to avoid public arguments in front of residents and family members. But nevertheless, volatile situations happen every...

There have been countless nursing home managers, supervisors, and even HR executives, who have committed impolitic comments about employees in email messages. Those comments often become evidence in cases...

An old college friend spent one summer delivering pizzas. For reasons that will soon be obvious, I won’t reveal his name.