Customer Satisfaction - McKnight's Long Term Care News

Customer Satisfaction

Jon Kole

2015: The year of innovation

As we prepare to say goodbye to 2014 and hello to 2015, now is the time to make a New Year’s resolution of innovation. While each long-term care facility will chart its own course, the Hebrew Home at Riverdale has found three core avenues of innovation: short-term rehabilitation, an outsourced pharmacy offering, and an increased emphasis placed on customer service and quality.

Gary Tetz

A miracle of reflection

Sometimes in business — and particularly in the long-term care business — it can be useful to see things from a fresh, unexpected perspective.

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