Many long-term care leaders are failing to lead effectively because they consistently lack the one characteristic that must always be present. That’s according to leadership expert Julie Thorson, who describes the damage that can be done if managers, and those under them, don’t practice that one key trait. Listen in to discover what the key is, as McKnight’s Long-Term Care News Executive Editor Jim Berklan interviews Thorson, president and CEO of Friendship Haven in Fort Dodge, IA, and past winner of the Herbert Short Mentor of the Year Award.