Technology to address claim denials debuts

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Change Healthcare today unveiled a new technology that helps providers reduce one of the leading causes of claim denials. Assurance Attach Assist™, a module of Change Healthcare Assurance Reimbursement Management™, now anticipates what documentation a payer — including Medi-Cal and seven other payers — may require, the company said.

The goal is for providers to use the automation as a way to decrease documentation-related denials and improve efficiency.

Providers are spending 30 minutes per claim manually dealing with these requests, the company said. Now the risk of denials based on a lack of attachments can be mitigated.

"There are so many factors that can trigger a denial,” said Marcy Tatsch, senior vice president and general manager of Reimbursement and Analytics Solutions at Change Healthcare. “Providers need proactive technology that helps them anticipate and eliminate issues before they cause a denial. We continue to invest in the tools that help our customers reduce the administrative burden and speed revenue cycle velocity."

Attach Assist supports Medicare (solicited attachments only), Medi-Cal, Blue Cross California Medi-Cal, Anthem Blue Cross–California, Anthem Blue Cross Blue Shield–Nevada, Anthem Blue Cross Blue Shield–Colorado, PacificSource Health Plans, and Washington Medicaid (solicited attachments only).

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