It seems more empathy is needed everywhere in society. We, of course, need to empathize with our residents all the time. Any suggestions on how to do this well, without losing sight of our work responsibilities?
I like the idea of holding sensitivity training as in-services with the entire staff, not just nurses. Besides creating heightened awareness, this re-enforces the idea that we all are a vital part of a resident’s care.
Here are some exercises to promote better empathy for residents:
• Have staff members put cotton in their ears, or have them wear headphones with music playing so they have a hard time understanding what the session leader is saying. Then, give them a set of instructions to follow.
• Wrap employees’ elbows and knees with elastic bandages, so they have difficulty fully extending or moving their legs and arms.
• Tape tongue depressors onto their fingers and then have them wear gloves. Have them attempt to pick up buttons or grapes, or ask them to open milk containers. This exercise, in particular, will help illustrate to employees how arthritic or malformed fingers cannot pick up or use items easily.
Another one that hits home quickly is putting petroleum jelly on old eyeglasses. Have staff members put them on and then ask them to read and fill out some forms.
Take popcorn —unpopped kernels and all — and put them in staff members’ shoes. Have them walk around so they realize how bunions, corns and the wrong-sized shoes can cause discomfort.
Finally, feed an employee cold mashed potatoes while you hold a conversation with someone else, totally ignoring the eater and making a mess. Wipe their face with a cold, wet paper towel. It’s all jolting and educational.
