Laundry services present an opportunity to increase resident satisfaction. For that reason alone, they’re worth re-evaluating
For three weeks, spanning August and September, much of the national nursing home community was glued to goings-on in a place they had never heard of before: St. Francisville, LA. Or at least they should have been.
Exactly six months ago in this space I wrote that the trial of Sal and Mabel Mangano could turn out to be an excellent opportunity for them, and nursing homes in general, to shine. Dire circumstances often are the best proving ground for joyous turnarounds.