Washington state providers are defending themselves against complaints that their facilities have stopped window visits during the coronavirus pandemic. 

The University Place Rehabilitation Centers, in University Place, WA, which had a complaint filed against it, explained that it’s allowing window visits, but at a specific window. 

“Our team remains committed to ensuring that every effort is being made to protect the people we serve,” administrator Johnathan Ashely said in a statement to King5 News. 

Ashley added that the facility is also using electronic devices to connect residents with their loved ones.

Window visits have become a popular way to connect residents with their family members, following a ban on visitors at facilities in response to the ongoing pandemic and its deadly effect on seniors and people with underlying conditions.

The state’s long-term care ombudsman office said it’s received about three or four complaints about the alleged ban. They added it could be “just the tip of the iceberg.”