Reader Poll: What hidden talent is the most valuable in your department?

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"I find that employees with an inner drive to give their best each and every day are the most valuable.  It is more than a job to them — it is a passion!”

— Sandra Bryant, Executive Director, Wabash Christian Retirement Center, Carmi, IL 

“The phrase ‘seek first to understand, then be understood' instantly came to mind with this question. Being a great listener is the hidden talent and what I think is the most valuable trait a person can share with others.”
— Mark Iverson, Executive Director, Immanuel Village, Omaha, NE

“The most valuable talent/quality among our Regional Directors of Operations is their TEAMWORK.  Even though we support different geographic regions and facilities, we are always willing to reach across the aisle and help one another with a staffing need, a customer relations issue, or even to give support in lifting each other up from time to time.”
— Margaret Hemm, Ed.D., CCC-SLP, Chief Operating Officer, Restore Management Company, LLC, Pelham, AL

“We are working hard on enhancing the residents' experience, so I would say rounding on the resident and finding out what their likes are, finding out more about them, their family, friends, hobbies, etc. Right now we have our activity director and therapist working with residents who enjoy the Wii.  Believe it or not, there are many residents who are gamers.”
— Diana Chavis, MHA, LNHA, Administrator, Palmetto Health Baptist Subacute Rehab Center, Columbia, SC

“Storytelling. The ability to listen to the prospect's needs, take what you learn during the discovery process, and ‘telling the story' of how we can meet those needs creates a personal bond. ” 
— Casey Howard, Director of Marketing & Development, St. Leonard Franciscan Living Community, Centerville, OH

“So often our line staff are shy and quiet, but truly are the backbone of our everyday operations. They go about their daily duties with so much compassion and dedication it is heartwarming to know that they too are ‘caregivers' in so many ways. 
— Kathy E. Gallin, Director of Legislative Affairs, Signature Healthcare Consulting Services LLC, Louisville, KY

“Being a visionary. Those in leadership roles not only need to be critical thinkers and problem solvers, they also must have vision to keep an organization from standing still, and instilling a sense of future direction with other leaders through the governance structure, staff and in the community.  Without vision you become the caboose pulling the train back instead of moving forward."

— Greg Wilson, Administrator, Oceana County Healthcare Facility, Hart, MI