Providers: Five-Star system disappoints
Study: Nursing home nurses top job-dissatisfaction list
The Five-Star Quality Rating System is a good idea—in theory. In practice, it has fallen short of acceptable standards.That was the general sentiment of long-term care providers on the one-year anniversary of the program. From the beginning, providers have generally blasted the system's approach and results.
The chorus of criticism only seems to have grown louder.“My feeling is it's a great idea whose time has not yet come,” said Evvie Munley, senior policy analyst for the American Association of Homes and Services for the Aging.
Five-Star, which gives nursing homes a rating from one to five stars, is part of the Nursing Home Compare Web site. CMS created it to guide consumers as they consider long-term care options.But Munley and others find that the system fails on several fronts to capture how well facilities actually perform.