Ride Health and Uber Health are teaming up to expand options for patients across the country who lack an affordable, simple way to get to and from medical appointments.
The new partnership aims to make healthcare transportation more accessible at scale. Ride Health provides a web-based, mobile-enabled transportation coordination platform for all kinds of riders, including those who need the support of wheelchair-accessible vehicles or ambulances. Uber’s driver network, meanwhile, can move patients and staff between their homes and care centers, including hospitals, clinics, rehab centers, senior care facilities, home care centers and physical therapy centers.
“We are proud to team up with Uber Health, which is respected across the healthcare industry not only for its network strength but also for its success in promoting rider safety, its HIPAA controls and for preventing fraud,” said Imran Cronk, CEO and founder of Ride Health. “Our health system and health plan customers appreciate the added flexibility that
Uber Health brings to our network via its WAV and UberAssist products, which helps provide assistance to seniors and people with disabilities.”
Ride Health’s platform monitors each ride throughout the trip for potential disruptions, such as late drivers or missed connections. If a disruption is imminent, automated notifications prompt a support team to intervene in real-time. The platform tracks ride-level performance data and feedback to produce a rating of both the quality of service and the cost of a ride.
Hospitals and health systems depend on Ride Health to help patients access primary care, adhere to chronic disease treatment plans, receive post-acute follow-up care, and get home safely after emergency department visits or hospital admissions. Ride Health also supports health plans in 10 states.
