National Lutheran Communities & Services has selected Petalo, a company focused on interoperability, to deploy an innovative technology platform at two of its Washington, D.C.-area facilities.

Features and specific focus areas for the Petalo platform are tailored to each customer organization. For NLCS, the platform will enhance communication by sending specific resident or guest requests directly to caregivers, in addition to integrating with existing menu, scheduling and events systems.

The platform will initially be deployed across 148 skilled nursing rooms and 400+ independent living apartments/cottages. These efforts are likely to expand over the course of the relationship, particularly in The Village at Rockville in Maryland, where a group of new apartments are under construction for 2020 occupancy.

Petalo launched in August. This is its first paid partnership.

The contract comes after a beta-testing period where NLCS had the opportunity to deploy and evaluate the Petalo platform.

“Our mission in creating Petalo is to leverage the latest in voice-first technology to increase customer satisfaction and staff efficiency across senior care facilities worldwide,” said Petalo CEO Camille Roussel. 

Kyle Hreben, executive director of the Village at Rockville, said the beta test showed time savings in daily tasks, efficiency returns and improved morale.

“Staff engagement and satisfaction are among our top concerns for the future of our operations, as they are key drivers for a pleasant, positive experience for our residents,” he said.

The Petalo platform is scheduled for live implementation in Rockville in October, and at The Village at Orchard Ridge in Winchester, VA, in January.