Enterprise communications software firm Bandwidth has partnered with K4Connect, a technology company serving older adults, to deliver an enhanced COVID-19 communications tool for senior living communities.
K4Community Hotline is a recorded phone message feature that keeps residents, families and staff constantly updated with the latest community information. K4Connect is leveraging the Bandwidth API and telecom platform to swiftly build, deliver and manage this solution at scale.
It initially launched in March, and 20 K4Connect senior living communities have activated hotlines using them to make an average of 280 calls per day. The hotline has proven a straightforward way to communicate about quarantine protocols, visitation policies, and daily routines such as dining changes or socially-distanced activities. It can also limit caregiver stress by reducing abnormally high numbers of incoming and outgoing calls.
“In early March we anticipated the coronavirus would impact senior living like nothing we’d seen before, so we quickly pivoted to accelerate high impact solutions that provide communities immediate resources and relief,” said K4Connect CEO and co-founder, Scott Moody. “Leveraging Bandwidth’s enterprise communications expertise to deliver and manage this solution enables us to continue supporting the industry with an incredibly efficient and easy-to-use tool as it prepares for the anticipated second wave of COVID-19 impact in the fall.”
Bandwidth is the only communications platform as a service provider offering a robust selection of communications APIs built around their own nationwide IP voice network — one of the largest in the nation. The company also works with Google, Microsoft, Cisco, Zoom, RingCentral and others that use Bandwidth’s APIs to embed voice, messaging and 911 access into software and applications.