The provider’s transitions program was designed to help patients return home, said BJ Hauswald, Senior Vice President of Strategic Development for Genesis HealthCare.
Now, “the dedicated resources provided by the Nexus Health Call Center, coupled with Nexus’ unique technology and capabilities, fit seamlessly with this goal,” he said. “Their solution allows the Genesis team to more effectively track patient progress and to focus on those patients with the highest needs and intervene when necessary to prevent unnecessary readmissions.”
Nexus Health Call Center staff will work with Genesis internal teams, making live and automated calls to promote optimal patient outcomes. Customizable call agendas can be configured by diagnosis, payer and risk score, the company said. It includes built-in escalation paths provide real-time updates on changes in patient conditions. Calls are also made on weekends and evenings.
“Genesis HealthCare is leading the way in improving transitional care outcomes,” said Ryan Sparks, Chief Revenue Officer at Nexus Health Resources. “They are truly committed to supporting their patients throughout the entire recovery process, and that commitment is perfectly aligned with our mission at Nexus Health Resources.”