Royal Health Group has partnered with Nexus Health Resources to begin using its Nexus Health Call Center to make post-discharge, patient follow-up calls.
Royal, with senior care locations in Massachusetts and Rhode Island, described the move as an effort to streamline it transitional care process and ensure patients have the resources needed for recovery at home.
“Having a centralized call center to handle post-discharge transitional care calls allows Royal Health staff to focus primarily on patient care within their buildings,” added Ryan Sparks, co-founder and chief revenue officer of Nexus Health Resources. “Along with making sure key activities are carried out by patients and caregivers at home, our skilled transitional care coordinators can quickly address any health concerns and notify Royal Health clinical staff of changes in patient condition.”
