Align, PointClickCare tackle engagement

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PointClickCare and Align have partnered to help providers boost employee engagement and improve resident outcomes.

The EHR vendor introduced the PointClickCare Employee Engagement and PointClickCare Customer Experience at the LeadingAge convention, held in Indianpolis, in November. 

The solutions, powered by Align, “will enable care providers to prioritize their efforts and establish a road map for staff success,” PointClickCare said. This includes using the data to drive improvements.

Align CEO Neil Gulsvig noted that low employee engagement has multiple negative effects, including absenteeism. It also correlates to workplace injuries.

The partnership “made more and more sense in terms of content and innovation,” he told McKnight's. “Everything we build will work for providers. We want to help take down the silos.”

PointClickCare Employee Engagement and PointClickCare Customer Experience will let providers capture feedback on resident satisfaction, create custom questions and leverage assessment results on performance outcomes. It also will work on the customer and employee experience. Providers can receive action maps targeted to specific engagement practices on high-focus areas, and receive reports on customers' experiences. 

The goal is to help administrators and other managers do a better job with employee engagement.

“We want to help onboard in the right way to create a culture of engagement,” Gulsvig said. That was echoed by Janice Gulsvig, RN, BSN, LNHA, Align's chief operating officer. 

“This is a combined solution that comes into engagement and culture,” she said. 

PointClickCare wants to help clients solve challenging issues, especially related to labor and expenses, said Jeff Scheepers, director of global partnerships. Technology and partnerships such as this one can help with the turnover problem, he said.

“That's the vision,” Scheepers said.