Joan Redden
Tackling resident-on-resident abuse
May 09, 2013While at a post office recently, I watched a woman cut in line to demand the clerk fix the automated posting machine. A fight broke out between her and the man at the front of the line: Voices were raised, threats were issued and I kept my hand on my phone, waiting to dial 911 if violence erupted.
The power of thank you
April 02, 2013Have you thanked anyone at work today? If you have, you've done something very powerful.
Inappropriate touching led to reasonable Immediate Jeopardy citation, court finds
March 11, 2013A federal appeals court recently upheld Immediate Jeopardy penalties against a North Carolina skilled nursing facility that it agreed did not respond adequately to a resident's inappropriate touching of other residents and staff.
