Former LSN chair: Five-Star Rating System rollout lacked input of providers

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The Five-Star Rating system got off on the wrong foot when it was unveiled in December, Connie March, president and CEO of Provena Senior Services, suggested recently. It contained many data errors and did not reflect the input of nursing home providers. Still, March is hopeful that the Centers for Medicare & Medicaid Services is open to adjusting the system to make it more fair to providers. March, who is former chairwoman of Life Services Network, spoke to McKnight's during the annual LSN show at Navy Pier in Chicago last week. LSN is the Illinois branch of AAHSA.

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